After sales service

Xuzhou Xinlu Intelligent Technology Co., Ltd. carefully observes the needs of the market and global users. While providing high-quality products, we also adhere to the service concept of "people-oriented, honest management" and strive to build an enterprise service system. With the purpose of "quality first, honesty first, and user first", we wholeheartedly serve customers. Our service will always accompany you forward.


Service objective: to satisfy you

Service tenet: honesty as the foundation, and customer first

◆ Service items: technical training, maintenance services, hotline services

◆ Service features: 365 days, 24/7. seven × 24 hours; Throughout the entire process of pre-sales, during sales, and after-sales: We provide you with a comprehensive and reassuring quality service.

Service commitment:

Strictly follow relevant regulations and adhere to the principle of "considering users, being responsible to users, and satisfying users". Provide prompt and effective service.

If there is a quality issue with the product during the warranty period, upon receiving feedback from users, immediate handling suggestions will be made and the service will be in place; Visitors should be given a response and promptly dealt with.

Adhere to providing pre-sales, mid sales, and after-sales services, and regularly provide business and technical training to dealer user service stations in various regions.

Continuously establish and improve a planned service network to meet service needs and provide users with satisfactory services and sufficient supply of accessories.